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Return Policy

Aua Fam Return Policy

The following return policy applies to domestic orders only. We don't accept returns for  all international orders.

Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top designer labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. To make the process easier for our valued members, we've broken down the details on what exactly is returnable and when you can expect to receive cash back or Aua Fam credit.

You can return the following items:

All items with Full-Priced. But we do not offer any cost of shipping back to us.

The following items are non-returnable:

All items with Discounted-Priced such as on sale items or special offered, special deals.Exceptions may apply so please check the individual product page carefully. The return availability status is also noted on each product in your cart at checkout.

Returns and Credits

Returnable items that are priced at $199.99 and under will be credited as Aua Points Only.

For returnable items that are priced at $200 and above, we are offering two options for our members:

  • Receive Aua Points with no additional return charges.
  • Receive a refund with minus 10% of its final price for handling and restocking fee.

If you want a refund,you have to fill out the refund request form and we will reply back for following steps within 2 business days.

If you purchased with Aua Points, you will receive back with Aua Points only.



Sorry, we do not offer exchange.

Return or Exchange Eligibility Window

Eligible item(s) must be returned or exchanged within 14 days of the item shipped date or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, dust bags and gift boxes.

Start a Return

It's easy! To start a return, please click here and follow the instructions.